Here to help!

Rule #1: Write down your recovery phrase and store it in a safe place!

Questions and Answers
How do I add money to my breadwallet?

Bitcoin is a currency, kind of like Euros or Japanese Yen. If you have US dollars and want a different currency, you would go to a currency exchange. This is exactly how it works with bitcoin. If you have US dollars and want bitcoin, you would go to a bitcoin currency exchange.

Breadwallet is a place to store your bitcoin, just like a physical wallet you would put cash in. We also allow users in the US to buy bitcoin directly from within their breadwallet, and will be adding this feature for more countries in the future. Click here to read more.

How do I transfer money from my breadwallet to my bank account?

Bitcoin is a currency, kind of like Euros or Japanese Yen. If you have US dollars and want a different currency, you would go to a currency exchange. This is exactly how it works with bitcoin. If you have bitcoin and want US dollars, you would go to a bitcoin currency exchange.

Breadwallet is a place to store your bitcoin, just like a physical wallet you would put cash in. We don't currently offer the ability to exchange bitcoin, so if you want to sell bitcoin you will need to find a separate bitcoin exchange. Searching the internet for "sell bitcoin" and the name of your country should give some good results.

I forgot my passcode, how can I access my wallet?

When you first create your wallet, you are shown a recovery phrase and asked to write it down. This phrase can be used to restore your wallet if you lose your phone, but it can also be used to reset your passcode if you forget it.

After entering an incorrect passcode too many times, your wallet will become "disabled". If you try to access the wallet again, you will see a pop up with the options "cancel" and "reset". Choose "reset" and enter your recovery phrase to reset your passcode.

How do I view my recovery phrase?

If your wallet is still installed and you know your passcode, open the "settings" menu and choose "recovery phrase" to view your recovery phrase.

I lost my recovery phrase and don't know my passcode, what can I do?

Your breadwallet exists only on your phone and connects to the bitcoin network directly. The private information needed to access it is shown to you in the form of a recovery phrase, and your information is not shared with us in any way. We are not able to access your wallet for you if you lose your recovery phrase.

If you are using an iPhone and your wallet is still installed, we suggest you take an iCloud or iTunes backup of the app. Then, try to guess your passcode. If you make too many incorrect attempts and the wallet is reset, restore the iTunes or iCloud backup and you will be able to make more passcode guesses. Write down what you have already guessed so you don't try the same passcode multiple times.

Unfortunately, there is no way to backup your wallet with Android, so the above solution only works on iPhone.

I sent a transaction but it was not received, what should I do?

If the transaction shows as "sent" in your breadwallet transaction history, then your money has been sent successfully. If you tap the transaction you will see a details page that includes an "id" for the transaction. This "id" can be used to prove the payment was made successfully. Please send it to the person you sent the money to and ask them to confirm they received the payment.

If the transaction shows as "pending," you simply need to wait for the bitcoin network to process the transaction. This normally takes 30-60 minutes, but can take much longer on days when the network is congested.

Where do I find my bitcoin address?

Your bitcoin address is displayed under the QR code on the "receive money" screen. If you tap it, you will get options for sharing your address with others, including copying it to the clipboard or sending it through email.

If you want someone to send you bitcoin in person, you can simply have them scan your QR code.

How do I send bitcoin to another wallet?

If you are shown a QR code for payment, tap the "scan qr" button in breadwallet and scan the recipient's QR code to start the payment.

If you received a bitcoin address with no QR code, copy the address to your phone's memory by long-pressing on the address and choosing "copy". You can now open breadwallet and press the "pay address from clipboard" button to start the payment.

What will happen to my breadwallet if a blockchain "fork" occurs?

We wrote a blog post all about this! Click here to read it.

What do I do if my question isn't answered here?

Bitcoin is a currency, kind of like Euros or Japanese Yen. If you have US dollars and want a different currency, you would go to a currency exchange. This is exactly how it works with bitcoin. If you have US dollars and want bitcoin, you would go to a bitcoin currency exchange.

Breadwallet is a place to store your bitcoin, just like a physical wallet you would put cash in. We also allow users in the US to buy bitcoin directly from within their breadwallet, and will be adding this feature for more countries in the future. Click here to read more.

Bitcoin is a currency, kind of like Euros or Japanese Yen. If you have US dollars and want a different currency, you would go to a currency exchange. This is exactly how it works with bitcoin. If you have bitcoin and want US dollars, you would go to a bitcoin currency exchange.

Breadwallet is a place to store your bitcoin, just like a physical wallet you would put cash in. We don't currently offer the ability to exchange bitcoin, so if you want to sell bitcoin you will need to find a separate bitcoin exchange. Searching the internet for "sell bitcoin" and the name of your country should give some good results.

When you first create your wallet, you are shown a recovery phrase and asked to write it down. This phrase can be used to restore your wallet if you lose your phone, but it can also be used to reset your passcode if you forget it.

After entering an incorrect passcode too many times, your wallet will become "disabled". If you try to access the wallet again, you will see a pop up with the options "cancel" and "reset". Choose "reset" and enter your recovery phrase to reset your passcode.

If your wallet is still installed and you know your passcode, open the "settings" menu and choose "recovery phrase" to view your recovery phrase.

Your breadwallet exists only on your phone and connects to the bitcoin network directly. The private information needed to access it is shown to you in the form of a recovery phrase, and your information is not shared with us in any way. We are not able to access your wallet for you if you lose your recovery phrase.

If you are using an iPhone and your wallet is still installed, we suggest you take an iCloud or iTunes backup of the app. Then, try to guess your passcode. If you make too many incorrect attempts and the wallet is reset, restore the iTunes or iCloud backup and you will be able to make more passcode guesses. Write down what you have already guessed so you don't try the same passcode multiple times.

Unfortunately, there is no way to backup your wallet with Android, so the above solution only works on iPhone.

If the transaction shows as "sent" in your breadwallet transaction history, then your money has been sent successfully. If you tap the transaction you will see a details page that includes an "id" for the transaction. This "id" can be used to prove the payment was made successfully. Please send it to the person you sent the money to and ask them to confirm they received the payment.

If the transaction shows as "pending," you simply need to wait for the bitcoin network to process the transaction. This normally takes 30-60 minutes, but can take much longer on days when the network is congested.

Your bitcoin address is displayed under the QR code on the "receive money" screen. If you tap it, you will get options for sharing your address with others, including copying it to the clipboard or sending it through email.

If you want someone to send you bitcoin in person, you can simply have them scan your QR code.

If you are shown a QR code for payment, tap the "scan qr" button in breadwallet and scan the recipient's QR code to start the payment.

If you received a bitcoin address with no QR code, copy the address to your phone's memory by long-pressing on the address and choosing "copy". You can now open breadwallet and press the "pay address from clipboard" button to start the payment.

We wrote a blog post all about this! Click here to read it.